At Alexbuntrock, we are committed to getting your order to you as quickly and securely as possible. Below is our detailed shipping policy to help you understand the shipping process and any related costs.
Processing Time:
- Orders are typically processed within 1-2 business days after your purchase is completed. Please note that orders placed on weekends or holidays will be processed the next business day.
- You will receive an email notification with a tracking number once your order has shipped.
Shipping Methods & Delivery Time:
- Standard Shipping: 5-7 business days.
We use trusted carriers such as USPS, UPS, and FedEx to ensure your order arrives safely and on time.
Shipping Costs:
- We offer free shipping for orders over $80, $9 shipping cost for orders under $80, all shipping rates will be calculated at checkout based on your location.
International Shipping:
At this time, we only offer shipping within the United States. We do not ship internationally, but we are looking into expanding our shipping options in the future.
Order Tracking:
Once your order has shipped, you will receive an email with your tracking information. You can track the status of your shipment using the link provided.
Lost or Damaged Packages:
We take great care in packing your items securely, but once your order is with the carrier, it is their responsibility to ensure its safe delivery. If your package is lost or damaged in transit, please contact our customer service team at support@alexbuntrock.com within 7 days of the delivery date for assistance. We will work with you to resolve the issue promptly.
Address Accuracy:
Please ensure that all shipping information is entered correctly at checkout. We are not responsible for any delays or issues caused by incorrect or incomplete addresses.
Customer Service:
If you have any questions or concerns about your order or shipping, our customer service team is here to help! Feel free to reach out to us at support@alexbuntrock.com.
Thank you for shopping with Alexbuntrock! We appreciate your business and aim to provide you with a seamless and enjoyable shopping experience.