At Alexbuntrock, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, our easy and free return process ensures that you can shop with confidence. Here’s how to return your items:
Return Process
- Check Eligibility
- You can return items within 30 days of receiving your order.
- The item must be unused, in original condition, and with all tags and packaging intact.
- Start Your Return
- To initiate a return, simply log into your account on www.alexbuntrock.com and go to the Order History section.
- Select the item(s) you wish to return and click Request a Return.
- Prepare the Return Package
- Once your return request is approved, you’ll receive a pre-paid return label via email.
- Pack the item(s) securely in the original packaging (if possible) and attach the return label to the package.
- Ship the Return
- Drop off your package at the nearest USPS or UPS location. The return shipping is free for all eligible returns within the United States.
- Refund Process
- After we receive your returned items and confirm that they meet our return conditions, we’ll process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
Exceptions
- Final Sale Items: Some items, such as sale or clearance items, may not be eligible for return. Please check the product page for specific return policy details.
- International Returns: Returns outside the United States may be subject to different terms. Please contact us for more information.
If you have any questions or need assistance with your return, our customer service team is here to help. Feel free to reach out to us at support@alexbuntrock.com.