At Alexbuntrock, we strive to provide our customers with the best shopping experience. If you’re not completely satisfied with your purchase, we’re here to help. Below are the details of our refund and return policy:
Returns
- Eligibility: You can return items within 30 days from the date of delivery. To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. All original tags and packaging should be intact.
- Non-Returnable Items: Unfortunately, certain items are non-returnable, including gift cards, final sale products, and intimate wear (e.g., lingerie). Please check the product details for any specific exclusions.
- How to Return: To initiate a return, please email us at support@alexbuntrock.com with your order number and reason for return. We will provide you with a return authorization and instructions for shipping the item back.
Refunds
- Once your returned item is received and inspected, we will notify you via email about the status of your refund.
- If your return is approved, we will issue a refund to your original method of payment within 7–10 business days.
- Please note that shipping charges are non-refundable unless the item is defective or incorrect.
Exchanges
- If you’d like to exchange an item for a different size or color, please follow the return process and place a new order for the desired product.
Defective or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will provide a prepaid return label and a full refund or replacement, as per your preference.
How to Contact Us
If you have any questions about our refund policy or need assistance with a return or exchange, feel free to reach out to us at support@alexbuntrock.com.
We value your satisfaction and are committed to making your shopping experience as smooth as possible!