1. What products do you offer?
At Alexbuntrock, we specialize in a wide range of women’s fashion, including dresses, polos, and shirts. We offer a variety of stylish and comfortable clothing to fit every occasion, from casual daywear to elegant evening attire.
2. How can I place an order?
Placing an order is easy! Simply browse through our collections, select the items you want, choose your size, and click “Add to Cart.” Once you’re ready, proceed to checkout and follow the steps to complete your purchase.
3. What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
4. Do you ship internationally?
Currently, we only offer shipping within the United States. We are working on expanding our international shipping options in the near future!
5. How long will it take for my order to arrive?
Orders typically ship within 1-2 business days. Delivery times depend on your location:
- Standard Shipping: 5-7 business days
You will receive a tracking number once your order has shipped.
6. What are the shipping costs?
Shipping is free on all orders over $80. For orders under $80, a flat-rate shipping fee of $9 will apply.
7. Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.
8. How do I return or exchange an item?
We want you to love your purchase! If you’re not fully satisfied, you can return or exchange your items within 30 days of receiving your order. Please ensure that the items are unused, unworn, and in their original packaging. To initiate a return or exchange, simply contact our customer service team at support@alexbuntrock.com.
9. What if I received a damaged or incorrect item?
We apologize for any inconvenience! If you received a damaged or incorrect item, please contact us immediately at support@alexbuntrock.com with your order number and a photo of the issue. We’ll make it right by issuing a refund, sending a replacement, or offering an exchange.
10. How do I know which size to order?
We offer a detailed sizing chart on each product page. Please refer to this chart to choose the best size for you. If you’re still unsure, feel free to reach out to our customer service team for sizing assistance.
11. Can I modify or cancel my order?
Once your order is placed, we start processing it right away to ensure quick delivery. If you need to modify or cancel your order, please contact us as soon as possible at support@alexbuntrock.com. We will do our best to accommodate changes before your order ships.
12. Do you offer gift cards?
Yes, we offer digital gift cards! You can purchase them in various denominations on our website and send them directly to your recipient.
13. How can I contact customer support?
For any questions, concerns, or assistance, feel free to reach out to our customer service team at:
- Email: support@alexbuntrock.com